![]() He said this did not make sense to him either he is called to this location frequently. I was given a warning for criminal trespassing this makes no sense. Officer Hitch from the Plano told me I cannot come back to location. I left with jalapeno poppers which my daughter cannot eat. I was not given my refund or my correct order. I have this recorded interaction on my phone. Not every person of color should be looked at as difficult or a problem when addressing an issue with kindness and respect expecting a positive result. The night manager called the Plano police dept! At this point I feel racially profiled I was not upset or acting erratic she was more upset than I was and I am the paying customer. The police then pulled up and ask was I ok I said yes just waiting on my order that is being remade. ![]() I was hoping she was making fresh fries for my daughter. After sitting there for 10 mins I turned my ignition off to my car. There is no one else in the drive thru and the last time we came there was only 1 other car before me it was not busy so, I was trying to figure out what is the issue? I saw her put the churros in the grease walked off and never came back to the window. ![]() Said she I am going to just give you a refund and closed the window, as she is speaking Spanish to the other coworker inside making coffee I can see and hear them clearly! The other female coworker is shaking her head. She snatched the box of fries and tossed them in the trash. I told the night Manager (no name tag so, there is no name to state) I apologize to be a pain in your tail however, I did not check the bag at first but you have me jalapeno poppers instead of mini churros and these are just ranch fries. Because the inside is closed because they are always short staffed. I pull back up to the window not the speaker. That was not the case.Īt this point yes I am turning back around. It's supposed to be loaded fries with bacon, ranch, fries, a form of spicy sauce as advertised we have ordered these fries before so, we are aware what they are supposed to look like. The box of fries had nothing but a large portion of ranch on the fries. I get to the window she hand me the box it fries I pass the fries to my daughter. I just drove back around to the window explained to the night manager that I was given the wrong order she became upset just drive around to the window is what I was told. I was given a box of mini tacos instead of loaded fries. My mistake was driving off before checking the bag!!!! Which your order should be correct. Over the last few years, the 67-year-old chain has leveraged talent from Breaking Bad creator Vince Gilligan to Martha Stewart in its campaigns to rally business despite growing competition and changing consumer demand.I came to this restaurant to order 2 items some loaded fries and mini churros for my daughter after working a long day. The fast-food chain, however, has parted ways with the agency David & Goliath, which was handling social media.Īlthough the company’s most recent earnings showed an uptick in growth, sales had been in a slump for more than a year before that. Her departure, though, coincides with other changes in the chain’s marketing and communications, most notably an agency review aimed at consolidating its PR and social media business, sources said.Ĭurrently, MWWPR is the company's PR agency of record. Neither did Jack in the Box's corporate communications team. ![]() She joined Jack in the Box in 2005 as a marketing manager, and went on to hold roles including VP of operations and VP of marketing & innovation.Īlter confirmed that this is her final week at Jack in the Box, but did not respond to requests for details surrounding her departure. SAN DIEGO - Jack in the Box chief marketing officer Iwona Alter is leaving the fast-food chain at the end of this week after nearly 13 years with the company, the Holmes Report has learned.Īlter has been CMO of the chain, which operates 2,200 restaurants in the US and Guam, for the last two years.
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